In response to the recent cyber attack that led to the theft of $230 million (45% of user funds), we are committed to handling the situation fairly and transparently. We are implementing a socialized loss strategy to distribute the impact equitably among all users.

To manage the remaining assets, we offer two options, each with specific benefits and conditions. Users can find details in the WazirX app or on our website.

Read more 👉 https://wazirx.com/blog/managing-your-funds-after-the-cyber-attack/

We’ve received many questions from our community regarding the poll on asset management preferences. Here are the answers to some of the most frequently asked ones. We’ll continue to share responses as we receive more questions.

Read here 👉 https://wazirx.com/blog/wazirx-withdrawal-management-programme-opinion-poll-user-questions-and-answers/

We've received reports of fraud, scams, and misinformation in our WazirX Discuss group. To safeguard our users, we are temporarily pausing the ability to send messages.

We are actively working to address these issues and will resume messaging capabilities soon.

Thank you for your understanding and cooperation. Stay tuned for more updates.

Dear WazirX Tribe,

We appreciate your active participation in our recent poll from 27 July 2024. We want to clarify that this poll is a preliminary step to understand your opinions and is not legally binding upon the users or the WazirX platform.

We reassure you that this poll is not final; it is designed solely to gather your feedback, better understand your views, and then take action that is best for the community.

Thank you for your invaluable feedback. Our team is currently reviewing all your inputs to devise a plan that truly aligns with the community's best interests. We aim to develop a plan that incorporates your collective voice and ensures a fair and effective outcome.

We are committed to transparency & will continue to update you as we refine our approach based on your suggestions.
As a next step, we will soon share a feedback form that will help us better understand the direction that would align with the community's best interests.

Thank you for your patience & support.

📢 Important Update: FIR filed

Based on a complaint filed by us on 19th July in connection with the Cyber attack on our multisig wallet, the police has taken cognizance of the matter and a FIR under BNS & IT Act has been registered on 5th August 2024 at PS Special Cell, PS Lodhi Colony, New Delhi through Intelligence Fusion & Strategic Operations, IFSO of Delhi Police.

We have full faith in the investigating agency and shall cooperate with them to the fullest extent. We are actively working on recovering the stolen funds and are hopeful that those responsible will be brought to justice 🙏

📢 Important Update:

We are actively listening to your feedback and taking decisive action to address your concerns! After careful consideration of the situation and the feedback received from numerous users, we are constrained to restore the balances of all accounts and undo all trades carried out on the WazirX platform following the stoppage of withdrawals on 18 July 2024, 1 PM IST.

All users will have their portfolio balances on the WazirX platform restored to what they were on 18 July 2024, 1 PM IST. This restoration will be carried out over the next few days, and affected users will receive an email notifying them of any affected trades.

This decision has not been made lightly and aims to protect the integrity of our platform and facilitate an equitable outcome for users following the abnormality arising as a result of the cyberattack. Thanks for your patience and support as we work towards resuming platform operations & optimize outcomes for users 🙏

Read more: https://wazirx.com/blog/announcement/

👋 tribe! Here's an update on what we're actively working on:

» We are nearing the completion of restoring the balances for trades that happened between 18 and 21 July. This will undo all trades carried out on the WazirX platform following the stoppage of withdrawals on 18 July 2024, at 1 PM IST.

» We're working with legal experts to help us formulate an effective method for enabling withdrawals.

» For our Bounty Program, we've received entries from 344 bounty hunters, including security professionals and ethical hackers, who are actively pursuing the trail of the stolen funds.

» We are in touch with multiple partners to explore all possible solutions to mitigate the financial impact of the cyberattack. Currently, we are in discussions with seven partners and making steady progress.

Thank you for your continued patience and support 🙏

👋 Tribe! We want to keep you informed about the measures we're taking to safeguard crypto assets on the exchange.

We are in the process of migrating the remaining assets held with Liminal to new multisig wallets. This step is essential to ensure maximum security of the assets in light of recent events. While we believe our interface and systems remain uncompromised, the same cannot be said for the custodian's interface post the July 18th incident, prompting this precaution.

We are exercising extreme caution in how and when we move these assets, considering the complexity involved. Although we can't provide an exact timeline, rest assured that safety of crypto assets on our exchange is our top priority.

For transparency, we'll publish the list of all new wallets once the migration is complete. Additionally, we acknowledge your concerns about the stolen assets. The list of affected assets is available on-chain, and you can view all related transactions performed by the attacker after 18th July, 11:45 AM here 👉 https://wrx.gg/raa

Thank you for your continued patience and support 🙏

📢 Scheduled Maintenance

We will be undergoing maintenance from 6 PM on 15th August to 2 AM IST on 16th August to restore balances of all accounts and undo all trades made on the WazirX platform after the stoppage of withdrawals at 1 PM IST on 18th July 2024. Please note that all services will be unavailable during this period.

Thank you for your continued patience and support 🙏

📢 Scheduled maintenance is extended till 16th August, 4:00 AM IST

Team is working to complete the maintenance as soon as possible.

Thank you for your continued patience and support 🙏

Scheduled maintenance is now completed. Account balances have been restored, and all trades made on the WazirX platform after the withdrawal stoppage at 1 PM IST on 18th July 2024 have been undone.

Thank you for your continued patience and support. 🙏

👋 tribe! On top priority we’re working on two aspects:

1. Solution for INR balances
2. Solution for crypto balances

Both these solutions need legal analysis which is ongoing. At the same time we’re also waiting on some positive confirmations from the various partners who can help solve these issues.

Please give us some more time as we work on finding the best solutions to these two issues. Please don’t panic, we will get back on these as soon as we can.

We understand the anger around the situation and the desire to take drastic actions, but these things will further lead to delays. Hence requesting your patience while we work on bringing clarity as soon as we can 🙏

📢 Important Update:

We will share the conclusive findings from the independent third-party forensic analysis within the next 24-48 hours.

Thank you for your patience as we work through this. Stay alert for more updates 🙏

Google Subsidiary Mandiant confirms WazirX Laptops were not compromised in the cyberattack.

Mandiant, a leading cybersecurity firm, and Google subsidiary has confirmed that the laptops used by WazirX team members during the recent $230M cyberattack were NOT COMPROMISED.

This conclusion marks a crucial milestone in our ongoing investigation and reaffirms our commitment to securing our systems. The findings are the result of a rigorous and comprehensive process, which we have diligently undertaken since the attack. They have been shared with law enforcement and other investigative agencies to aid in the recovery of stolen assets. We remain committed to full transparency and are working closely with global partners to protect our community and build a safer crypto ecosystem for all.

Read more details here 👉 https://wazirx.com/blog/google-subsidiary-mandiant-certifies-wazirx-laptops-were-not-compromised/

👋 tribe! Please note that all open orders currently placed on WazirX will be canceled. Any INR and crypto assets blocked in these open orders will be added to your respective balances.

This step is part of our ongoing efforts to resolve the issue surrounding INR and crypto balances on the platform.

Thank you for your continued patience and support 🙏

📢 INR and Crypto next steps

We understand you are awaiting clarity on INR and crypto next steps. Our team is finalizing this, and we will share the next steps with everyone tomorrow.

Thank you for your patience and understanding 🙏

📢 Important Announcement About INR Withdrawals and Crypto Next Steps

The last month has been a difficult time for users of the WazirX platform due to the cyberattack on 18 July 2024 and the subsequent suspension of withdrawals and trading to mitigate impact to the platform. We apologize for this delay which has been necessary to assess the situation and establish credible next steps to optimize a resolution for users.

Over the last few weeks, the WazirX team has been working tirelessly with its partners to work out a plan and we are pleased to inform all users of next steps to address the two main user concerns: cryptocurrency balances and INR balances.

Read more 👉 https://wazirx.com/blog/announcement-2/

👋 tribe! We understand that our decision to pursue this restructuring path may raise some concerns, but we want to emphasize that it is the most expedient and legally sound approach to addressing the current crypto-related issue.

We believe this direction is in the best interest of our platform users, allowing us to move forward efficiently. Unfortunately, there are external parties, not invested in the platform, who may attempt to prolong this situation for their own reasons. Their intention appears to be maintaining uncertainty rather than finding a resolution.

Our primary goal is to assist our users in recovering as much as possible while simultaneously exploring ways to enhance value. Please be assured that we are continuously evaluating all available options, but as previously noted, these solutions require time and patience.

Moreover, we are actively pursuing various legal avenues and bounty programs to recover stolen assets. These efforts are ongoing, and we remain fully committed to achieving the best possible outcome for our users.

We will provide more details regarding the restructuring process next week. Please keep in mind that this is not a bankruptcy or liquidation—those paths would take several years to resolve. We encourage caution against certain individuals who may attempt to guide you toward those options for their personal gain.

It is regrettable that some are trying to exploit this situation for their own engagement. We encourage everyone to focus on achieving the most effective and quick resolution, which is through restructuring.

Thank you for your patience and understanding 🙏

📢 INR Withdrawals Phase 1 Now Live

All eligible users can withdraw up to half of the available 66% limit of their INR balances.

We have also reduced withdrawal fees by 60% – from INR 25 to INR 10 to make this process easier for you. Thank you for your continued patience and support 🙏