Introducing Cooking Capabilities in the Alexa Smart Home Skill API
Customers have now connected tens of millions of smart home devices to Alexa, including cameras, door locks, lights, entertainment systems, and thermostats. Now Amazon introduces cooking capabilities as part of the Smart Home Skill API. You can build skills to enable customers in the US to control their microwave ovens using Alexa. Support for other cooking devices, such as conventional ovens, is coming soon. Cooking capabilities will also be available in other countries soon.
Whether you build cloud-connected microwaves or other smart home devices that connect to Alexa, you can submit your products for certification via the Works with Amazon Alexa program. The program raises the bar on responsiveness, reliability, and functionality, ensuring your customers have the best smart home experiences. When your products are certified, they can carry the Works with Amazon Alexa badge in the Amazon Smart Home Store and on product packaging. This increases customer confidence that your products integrate seamlessly with Alexa.
https://developer.amazon.com/blogs/alexa/post/a143dc87-5070-4158-bd0d-5777faa3a46c/introducing-cooking-capabilities-in-the-alexa-smart-home-skill-api
Customers have now connected tens of millions of smart home devices to Alexa, including cameras, door locks, lights, entertainment systems, and thermostats. Now Amazon introduces cooking capabilities as part of the Smart Home Skill API. You can build skills to enable customers in the US to control their microwave ovens using Alexa. Support for other cooking devices, such as conventional ovens, is coming soon. Cooking capabilities will also be available in other countries soon.
Whether you build cloud-connected microwaves or other smart home devices that connect to Alexa, you can submit your products for certification via the Works with Amazon Alexa program. The program raises the bar on responsiveness, reliability, and functionality, ensuring your customers have the best smart home experiences. When your products are certified, they can carry the Works with Amazon Alexa badge in the Amazon Smart Home Store and on product packaging. This increases customer confidence that your products integrate seamlessly with Alexa.
https://developer.amazon.com/blogs/alexa/post/a143dc87-5070-4158-bd0d-5777faa3a46c/introducing-cooking-capabilities-in-the-alexa-smart-home-skill-api
Today, 16 percent of Americans own a smart speaker or around 39 million people.
Both Amazon and Google used the holiday shopping season to their advantage regarding acquiring market share for their respective devices by slashing prices to encourage more impulse buys, and by heavily promoting the items across their storefronts.
In fact, analysts believe that both Amazon and Google likely lost a few dollars per unit during the holiday season, where they were discounting their smaller form factor devices to $29 for the Amazon Echo Dot and $50 for the Google Home Mini, for example.
Take a look at the article below - it contains a lot of data on how people use smart speakers, super helpful piece of content.
https://techcrunch.com/2018/01/12/39-million-americans-now-own-a-smart-speaker-report-claims/
Both Amazon and Google used the holiday shopping season to their advantage regarding acquiring market share for their respective devices by slashing prices to encourage more impulse buys, and by heavily promoting the items across their storefronts.
In fact, analysts believe that both Amazon and Google likely lost a few dollars per unit during the holiday season, where they were discounting their smaller form factor devices to $29 for the Amazon Echo Dot and $50 for the Google Home Mini, for example.
Take a look at the article below - it contains a lot of data on how people use smart speakers, super helpful piece of content.
https://techcrunch.com/2018/01/12/39-million-americans-now-own-a-smart-speaker-report-claims/
TechCrunch
39 million Americans now own a smart speaker, report claims
One in six Americans now own a smart speaker, according to new research out this week from NPR and Edison Research – a figure that’s up 128 percent from January, 2017. Amazon’s Echo speakers…
Amazon’s Echo Buttons are just the start – more form factors to launch this year
Amazon’s Echo Buttons, the weird devices that work with at-home trivia games you play with Alexa, are only the start of what could turn out to be a new product line filled with a variety of “connected accessories.” The company is now testing other gadgets of a similar nature with Alexa game developers and plans to launch these sometime in 2018.
“I think you’ll see a lot more games come out this year that take advantage of the buttons,” said Steve Rabuchin, vice president of Amazon Alexa, in a conversation this week at CES. He added that consumers may see more types of connected devices, too. “They could be buttons or they could be other form factors,” he said of the rollouts expected this year.
Specifically, this product category is called Alexa Gadgets, and their existence isn’t completely unknown.
As with the Echo itself, the Echo Buttons demonstrate the technology that’s possible – the buttons aren’t standalone devices, but connect with Echo via Bluetooth. But with the newer developer tools, anyone can build their own connected devices, too.
“The model is that we build something, we open it up to developer community, and let them innovate,” Rabuchin said.
https://techcrunch.com/2018/01/08/amazons-echo-buttons-are-just-the-start-more-form-factors-to-launch-this-year/
Amazon’s Echo Buttons, the weird devices that work with at-home trivia games you play with Alexa, are only the start of what could turn out to be a new product line filled with a variety of “connected accessories.” The company is now testing other gadgets of a similar nature with Alexa game developers and plans to launch these sometime in 2018.
“I think you’ll see a lot more games come out this year that take advantage of the buttons,” said Steve Rabuchin, vice president of Amazon Alexa, in a conversation this week at CES. He added that consumers may see more types of connected devices, too. “They could be buttons or they could be other form factors,” he said of the rollouts expected this year.
Specifically, this product category is called Alexa Gadgets, and their existence isn’t completely unknown.
As with the Echo itself, the Echo Buttons demonstrate the technology that’s possible – the buttons aren’t standalone devices, but connect with Echo via Bluetooth. But with the newer developer tools, anyone can build their own connected devices, too.
“The model is that we build something, we open it up to developer community, and let them innovate,” Rabuchin said.
https://techcrunch.com/2018/01/08/amazons-echo-buttons-are-just-the-start-more-form-factors-to-launch-this-year/
TechCrunch
Amazon’s Echo Buttons are just the start – more form factors to launch this year
Amazon’s Echo Buttons, the weird devices that work with at-home trivia games you play with Alexa, are only the start of what could turn out to be a new product line filled with a variety of…
David Marcus (Head of Messenger @ Facebook) has just published an interesting article called “Six Trends for 2018: What to Watch from Messenger”.
There he shared his vision on where Messenger will be in a couple of years, his thoughts about trends into communication in general, and also about the messaging as a marketing channel.
Highly recommended to read for people that are doing marketing via bots in Facebook Messenger 👇🏻
https://www.facebook.com/notes/david-marcus/six-trends-for-2018-what-to-watch-from-messenger/10157040374369148/
There he shared his vision on where Messenger will be in a couple of years, his thoughts about trends into communication in general, and also about the messaging as a marketing channel.
Highly recommended to read for people that are doing marketing via bots in Facebook Messenger 👇🏻
https://www.facebook.com/notes/david-marcus/six-trends-for-2018-what-to-watch-from-messenger/10157040374369148/
Seems like Apple starts shipping first HomePods
After Apple’s HomePod missed its December 2017 ship date due to an eleventh-hour delay, the smart speaker is now beginning to ship from one of its two assemblers.
According to the report, the HomePod’s delay is attributable to “fine-tuning of software and hardware integration,” a presumably critical final step for a speaker featuring Apple’s Siri as its voice-controlled AI assistant.
HomePod suppliers reportedly received a shipment notice from Apple at the beginning of January, leading them to believe the HomePod will hit stores soon.
Apple has provided only an “available early 2018” time frame for the HomePod’s release in the United States, the United Kingdom, and Australia.
I’m super excited to try it, may be a real competitor to Alexa / Google Assistant 🤔
https://venturebeat.com/2018/01/17/apple-homepod-supplier-reportedly-ships-first-units-software-integration-blamed-for-delay/
After Apple’s HomePod missed its December 2017 ship date due to an eleventh-hour delay, the smart speaker is now beginning to ship from one of its two assemblers.
According to the report, the HomePod’s delay is attributable to “fine-tuning of software and hardware integration,” a presumably critical final step for a speaker featuring Apple’s Siri as its voice-controlled AI assistant.
HomePod suppliers reportedly received a shipment notice from Apple at the beginning of January, leading them to believe the HomePod will hit stores soon.
Apple has provided only an “available early 2018” time frame for the HomePod’s release in the United States, the United Kingdom, and Australia.
I’m super excited to try it, may be a real competitor to Alexa / Google Assistant 🤔
https://venturebeat.com/2018/01/17/apple-homepod-supplier-reportedly-ships-first-units-software-integration-blamed-for-delay/
VentureBeat
Apple HomePod supplier reportedly ships first units, software integration blamed for delay
After Apple's HomePod missed its December 2017 ship date due to an eleventh-hour delay, the smart speaker is now beginning to ship from one of its two assemblers, the Taipei Times reports. The initial shipment from Inventec includes around 1 million of the…
It’s finally here 🎉
WhatsApp today officially launched its new WhatsApp Business app in select markets, including Indonesia, Italy, Mexico, the U.K. and the U.S., ahead of its planned worldwide rollout.
With the new WhatsApp Business app arriving today, small companies can set up their WhatsApp Business profiles by filling out information like a business description, email, address and website.
Businesses will also be able to access messaging statistics, like number of messages read, and they can send and receive messages from the desktop via WhatsApp Web.
While businesses will need to use this new app to communicate with customers, for the general WhatsApp user, there’s no change.
They’ll be able to message businesses but can control their experience by blocking numbers and businesses, as well as report spam.
https://techcrunch.com/2018/01/18/whatsapp-officially-launches-its-app-for-businesses-in-select-markets/
WhatsApp today officially launched its new WhatsApp Business app in select markets, including Indonesia, Italy, Mexico, the U.K. and the U.S., ahead of its planned worldwide rollout.
With the new WhatsApp Business app arriving today, small companies can set up their WhatsApp Business profiles by filling out information like a business description, email, address and website.
Businesses will also be able to access messaging statistics, like number of messages read, and they can send and receive messages from the desktop via WhatsApp Web.
While businesses will need to use this new app to communicate with customers, for the general WhatsApp user, there’s no change.
They’ll be able to message businesses but can control their experience by blocking numbers and businesses, as well as report spam.
https://techcrunch.com/2018/01/18/whatsapp-officially-launches-its-app-for-businesses-in-select-markets/
TechCrunch
WhatsApp officially launches its app for businesses in select markets
WhatsApp today officially launched its new WhatsApp Business app in select markets, including Indonesia, Italy, Mexico, the U.K. and the U.S., ahead of its planned worldwide rollout. The addition of business profiles and new messaging tools aimed at business…
Alright, now it’s a big deal.
Product Hunt nominated Storyline as a developer tool of the year! 🎉
Along with companies like Stripe and Google. I couldn’t believe it.
If you show us some love with the upvote, more people will discover Storyline.
Thank you for all the support!
https://www.producthunt.com/posts/storyline-8
Product Hunt nominated Storyline as a developer tool of the year! 🎉
Along with companies like Stripe and Google. I couldn’t believe it.
If you show us some love with the upvote, more people will discover Storyline.
Thank you for all the support!
https://www.producthunt.com/posts/storyline-8
Product Hunt
Storyline - Create Alexa skills without coding | Product Hunt
There’s no way to create a skill for Alexa unless you’re a good engineer. Storyline makes it easy with visual drag-n-drop interface. There is no need to code anything or setup servers.
You can now use Alexa to send SMS messages
Amazon announced today it’s launching a new messaging feature for Alexa devices in the U.S. that will allow you to send texts – yes, SMS messages – to your friends and other contacts using your voice. Customers can now ask Alexa to send a message to a specific contact, and Alexa will figure out how to route it appropriately – using either the previously launched Alexa messaging system, or by sending it out as an SMS instead, if the recipient doesn’t have an Alexa device of their own.
There is one big caveat, however – the feature currently works only for sending SMS messages to Android phones.
https://techcrunch.com/2018/01/30/you-can-now-use-alexa-to-send-sms-messages-to-your-friends/?utm_content=buffer0f404&utm_medium=social&utm_source=linkedin.com&utm_campaign=buffer
Amazon announced today it’s launching a new messaging feature for Alexa devices in the U.S. that will allow you to send texts – yes, SMS messages – to your friends and other contacts using your voice. Customers can now ask Alexa to send a message to a specific contact, and Alexa will figure out how to route it appropriately – using either the previously launched Alexa messaging system, or by sending it out as an SMS instead, if the recipient doesn’t have an Alexa device of their own.
There is one big caveat, however – the feature currently works only for sending SMS messages to Android phones.
https://techcrunch.com/2018/01/30/you-can-now-use-alexa-to-send-sms-messages-to-your-friends/?utm_content=buffer0f404&utm_medium=social&utm_source=linkedin.com&utm_campaign=buffer
TechCrunch
You can now use Alexa to send SMS messages
Amazon announced today it’s launching a new messaging feature for Alexa devices in the U.S. that will allow you to send texts – yes, SMS messages – to your friends and other contacts using your voice. Customers can now ask Alexa to send a message to a specific…
There's finally a board game powered by Amazon Alexa
Game manufacturer Sensible Objects has released When in Rome, the first board game to incorporate Alexa.
Through your Amazon Echo device, Alexa teaches you the rules, keeps track of the score, and guides you through the game.
The game is pretty simple. Players sit around a world map, and each places their marker on a "home city" to start.
Players then travel around the map to various major cities. As your marker enters each city, Alexa asks you questions about that city's weather, customs, food, culture, and more. The questions range from easy ("Is San Francisco foggy?") to difficult ("Which of these is not a real pub?").
Sensible Objects recommends it for ages "5 to 99." It's possible for young kids to play, but since it's a game about world trivia, older kids and adults will likely be the biggest fans.
https://mashable.com/2018/02/18/amazon-alexa-board-game/#OmH4F9DT2mqS
Game manufacturer Sensible Objects has released When in Rome, the first board game to incorporate Alexa.
Through your Amazon Echo device, Alexa teaches you the rules, keeps track of the score, and guides you through the game.
The game is pretty simple. Players sit around a world map, and each places their marker on a "home city" to start.
Players then travel around the map to various major cities. As your marker enters each city, Alexa asks you questions about that city's weather, customs, food, culture, and more. The questions range from easy ("Is San Francisco foggy?") to difficult ("Which of these is not a real pub?").
Sensible Objects recommends it for ages "5 to 99." It's possible for young kids to play, but since it's a game about world trivia, older kids and adults will likely be the biggest fans.
https://mashable.com/2018/02/18/amazon-alexa-board-game/#OmH4F9DT2mqS
Mashable
There's finally a board game powered by Amazon Alexa
Alexa, who's winning?
Hey BotCube community,
Easter is coming tomorrow, and we've prepared something inspiring for you today.
Here's an interview with Yancey Grantham, who's been our customer from day one. We talked to him through the challenges he faced creating multiple Alexa skills that are now getting thousands of users.
He also shared some insights on how to build skills people love, where he gets ideas, and how he implements them in Storyline.
P.S. there's also an interactive preview of his latest skill, My African Adventure, so you can see how to build a skill like this in Storyline.
Enjoy and Happy Easter! :)
https://medium.com/storyline-blog/creating-alexa-skills-yancey-grantham-my-african-safari-f5816946bd55
Easter is coming tomorrow, and we've prepared something inspiring for you today.
Here's an interview with Yancey Grantham, who's been our customer from day one. We talked to him through the challenges he faced creating multiple Alexa skills that are now getting thousands of users.
He also shared some insights on how to build skills people love, where he gets ideas, and how he implements them in Storyline.
P.S. there's also an interactive preview of his latest skill, My African Adventure, so you can see how to build a skill like this in Storyline.
Enjoy and Happy Easter! :)
https://medium.com/storyline-blog/creating-alexa-skills-yancey-grantham-my-african-safari-f5816946bd55
Medium
Creating Alexa Skills: Yancey Grantham, My African Safari
At Storyline I spend a lot of time speaking with Alexa skills developers who range from 7-year olds to creators in years.
Check out best Alexa skills built on Storyline in March 🚀
https://medium.com/storyline-blog/skills-of-the-month-march-2018-890591340fd1
https://medium.com/storyline-blog/skills-of-the-month-march-2018-890591340fd1
Medium
Skills of the Month — March 2018
Every month, we select the most exciting Alexa skills built on Storyline and share their story.
Meet Engagement tools in Storyline! 🚀
There are two most significant problems with Alexa skills right now: getting new users and retaining existing ones. With Engagement tools, our goal is to help you solve those issues.
Here's how it works:
If you activate Engagement tools, Storyline will ask your skill users for their phone numbers in different ways, store the phone numbers in your account, and allow you to broadcast text messages to bring them back.
Sounds simple, uh? It really is. Read more on how to use Engagement tools in our blog post:
https://medium.com/storyline-blog/meet-engagement-tools-in-storyline-4610a79fa677
There are two most significant problems with Alexa skills right now: getting new users and retaining existing ones. With Engagement tools, our goal is to help you solve those issues.
Here's how it works:
If you activate Engagement tools, Storyline will ask your skill users for their phone numbers in different ways, store the phone numbers in your account, and allow you to broadcast text messages to bring them back.
Sounds simple, uh? It really is. Read more on how to use Engagement tools in our blog post:
https://medium.com/storyline-blog/meet-engagement-tools-in-storyline-4610a79fa677
Medium
Meet Engagement tools in Storyline! 🚀
I’m super excited to share the massive update we’ve been working on for the last four weeks.
A new video tutorial is out! 🔥
Have you ever thought of creating an Alexa skill and making $1,000 a month?
One of your users did that in 15 minutes. Here's how.
Most people underestimate the market of skills with facts. They think those skills are annoying and don't deliver anything new. And they're right in 99% of the cases.
However, there are skills with facts that work well. Two things make them outperform their competition:
- A unique and compelling use case that people think about every day (e.g., motivation, affirmations, bible verses, ego boosts, business quotes);
- Fresh content every day;
- Smart use of SSML and audio.
In this tutorial, I show how to use our Google Spreadsheet integration to create an Alexa skill that grabs a random piece of content from a spreadsheet and reads it to the user. It's really simple.
Watch the video below and best of luck! 🙌
https://www.youtube.com/watch?v=HxeVJXDGGm8
Have you ever thought of creating an Alexa skill and making $1,000 a month?
One of your users did that in 15 minutes. Here's how.
Most people underestimate the market of skills with facts. They think those skills are annoying and don't deliver anything new. And they're right in 99% of the cases.
However, there are skills with facts that work well. Two things make them outperform their competition:
- A unique and compelling use case that people think about every day (e.g., motivation, affirmations, bible verses, ego boosts, business quotes);
- Fresh content every day;
- Smart use of SSML and audio.
In this tutorial, I show how to use our Google Spreadsheet integration to create an Alexa skill that grabs a random piece of content from a spreadsheet and reads it to the user. It's really simple.
Watch the video below and best of luck! 🙌
https://www.youtube.com/watch?v=HxeVJXDGGm8
YouTube
How to create a Random Daily Fact Amazon Alexa skill without coding?
** IMPORTANT**
Storyline has become Voiceflow! You can view our new YouTube channel here: https://youtu.be/f2DaEt9CSb8
Try Voiceflow: https://voiceflow.com
Voiceflow Community: https://www.facebook.com/groups/voiceflowgroup/
JSON Viewer Chrom extension:…
Storyline has become Voiceflow! You can view our new YouTube channel here: https://youtu.be/f2DaEt9CSb8
Try Voiceflow: https://voiceflow.com
Voiceflow Community: https://www.facebook.com/groups/voiceflowgroup/
JSON Viewer Chrom extension:…
We're so excited to share that Eco Hacks Alexa skill built on Storyline has got to the finals of Amazon Alexa Skills Challenge: Life Hacks! 🎉
Congrats, Brannon Veal, you rock! :)
You get a brand new Storyline t-shirt, $5,000 USD, and promotion of your skill in the Alexa Skill Store 🙌
Thanks for proving that everything is possible.
P.S. we really like the video Brannon made about the skill - it's just awesome.
https://www.youtube.com/watch?v=jjuxA8U8Myo
Congrats, Brannon Veal, you rock! :)
You get a brand new Storyline t-shirt, $5,000 USD, and promotion of your skill in the Alexa Skill Store 🙌
Thanks for proving that everything is possible.
P.S. we really like the video Brannon made about the skill - it's just awesome.
https://www.youtube.com/watch?v=jjuxA8U8Myo
YouTube
Eco Hacks
Eco Hacks is a simple game that provides environmental hacks in the form of truth or dare.
It is estimated that with the current rate of population growth and natural resource use, we will reach the limits of our planetary system by 2100. Eco Hacks is a…
It is estimated that with the current rate of population growth and natural resource use, we will reach the limits of our planetary system by 2100. Eco Hacks is a…
Just released a new blog post celebrating 1,500 skills published to the store through Storyline! 🎉
https://medium.com/storyline-blog/skills-of-the-month-may-2018-410b0cdf4d61
https://medium.com/storyline-blog/skills-of-the-month-may-2018-410b0cdf4d61
Medium
Skills of the Month — May 2018
With 1,500 skills published to the Alexa skills store through Storyline, we’ve learned a lot.
We've just posted an interview with Brannon Veal - the creator of Eco Hacks Alexa skill.
Brannon dropped some knowledge bombs on how he's managed to create an Alexa skill that got to the finals of the Alexa Skills Challenge: Life Hacks and won $5,000 from Amazon :)
Check it out! 🙌
https://medium.com/storyline-blog/creating-alexa-skills-brannon-veal-alexa-life-hacks-challenge-finalist-df8d2c05b344
Brannon dropped some knowledge bombs on how he's managed to create an Alexa skill that got to the finals of the Alexa Skills Challenge: Life Hacks and won $5,000 from Amazon :)
Check it out! 🙌
https://medium.com/storyline-blog/creating-alexa-skills-brannon-veal-alexa-life-hacks-challenge-finalist-df8d2c05b344
Check out the most exciting skills built on Storyline in June ⭐️
https://medium.com/storyline-blog/skills-of-the-month-june-2018-4ec88ac12222
https://medium.com/storyline-blog/skills-of-the-month-june-2018-4ec88ac12222
Medium
Skills of the Month — June 2018
I’m stoked to announce our new series of weekly community posts called Show Storyline.
Amazon is rolling out a new feature "Answer Update"
The new feature in Amazon Alexa will notify users when the voice assistant learns the answer to questions it didn't previously know.
The idea is to allow people to better take advantage of Alexa’s quickly improving Knowledge Graph.
Usually, when Alexa doesn't know the answer to a question, it replies with statements such as "I don't know, but I am always learning". However, with the new Answer Update feature, Alexa will be able to answer those questions when it finally figures them out.
In order to activate the service, you need to say "Alexa, enable Answer Updates". Saying "Alexa, turn off Answer Updates" disable it.
https://voicebot.ai/2018/08/06/amazon-alexa-testing-answer-updates-feature-that-will-notify-users-when-it-learns-a-new-answer/
The new feature in Amazon Alexa will notify users when the voice assistant learns the answer to questions it didn't previously know.
The idea is to allow people to better take advantage of Alexa’s quickly improving Knowledge Graph.
Usually, when Alexa doesn't know the answer to a question, it replies with statements such as "I don't know, but I am always learning". However, with the new Answer Update feature, Alexa will be able to answer those questions when it finally figures them out.
In order to activate the service, you need to say "Alexa, enable Answer Updates". Saying "Alexa, turn off Answer Updates" disable it.
https://voicebot.ai/2018/08/06/amazon-alexa-testing-answer-updates-feature-that-will-notify-users-when-it-learns-a-new-answer/
Voicebot.ai
Amazon Alexa is Testing Answer Updates Feature That Will Notify Users When it Learns a New Answer
Amazon Alexa Answer Updates is a new feature that will notify users when it learns the answer to a previously..
Hello everybody! Do you remember, two weeks ago WhatsApp released a new Business API?
Here is a funny story from India. Indian railwaymen complain about poems and good morning wishes in official WhatsApp support channels😅
Official Whatsapp contact was created in order to receive messages like: "toilet is not working", "the station is not clean enough," but in addition to complaints, they began to receive pictures, wishes and even Hindi poems!
About receiving such forwards, a senior Railways official said: “We have asked the staff to delete these messages, which we receive daily. The most repeated messages include ‘sending a particular forward message to 15 people to ensure good luck in one’s life’. These messages are a nuisance and waste of our time.”
Apart from the helpline, the Railways is also active on Twitter. We hope that they won't have such problems there😊
https://indianexpress.com/article/cities/mumbai/railways-whatsapp-helpline-numbers-forwards-friendship-day-wishes-exceed-number-of-complaints-5294833
Here is a funny story from India. Indian railwaymen complain about poems and good morning wishes in official WhatsApp support channels😅
Official Whatsapp contact was created in order to receive messages like: "toilet is not working", "the station is not clean enough," but in addition to complaints, they began to receive pictures, wishes and even Hindi poems!
About receiving such forwards, a senior Railways official said: “We have asked the staff to delete these messages, which we receive daily. The most repeated messages include ‘sending a particular forward message to 15 people to ensure good luck in one’s life’. These messages are a nuisance and waste of our time.”
Apart from the helpline, the Railways is also active on Twitter. We hope that they won't have such problems there😊
https://indianexpress.com/article/cities/mumbai/railways-whatsapp-helpline-numbers-forwards-friendship-day-wishes-exceed-number-of-complaints-5294833
The Indian Express
Railways WhatsApp helpline numbers: Forwards, Friendship Day wishes exceed number of complaints
Usually, commuters report cleanliness issues to the station master, who logs the same in the complaint book of the station. Officials said the helpline allows immediate action to be taken on the complaints.